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Return and Refund Policy

Return and Refund Policy 

Thank you for shopping at Annie and Oak Farmhouse Sinks.

If, for any reason, you are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Annie and Oak Farmhouse Sinks, 1321 Upland Drive, Houston, TX 77043.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Annie and Oak Farmhouse Sinks, accessible from http://www.annieandoak.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before dispatch / shipping has started without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email to sales@annieandoak.com.

Orders cancelled after shipping has started, will be treated as Remorse Returns.

If the shipment is refused at delivery for any reason other than damages or a shipping error, then please be aware that the order and return will be treated as product remorse return. That means You will be responsible for return shipping and restocking fees (if applicable). 

Returns Due to Damage

For obvious damages, please refuse the delivery immediately.

Farmhouse sinks are very heavy yet delicate products. Shipping damage unfortunately happens at times. In case of visible damage during delivery, You should reject delivery.

Make sure to ask the delivery personnel to note anything you find on the Proof of Delivery paperwork (POD) and have it signed by them. Also, remember to keep a copy of the paperwork for yourself.

You should be meticulous about the state of your delivery – we want your Goods to arrive in only the best condition. Take note of even the smallest of rips or tears in packaging on the POD and be as thorough as you can.

From the time of delivery, You then have 4 days report any concealed damage. If You do find any previously concealed damage, take photos of the damaged Goods and email sales@annieandoak.com along with detailed description about the issue. We’ll take care of it replace the parts for free. 

It is very important that any damages be reported not later than 4 days after delivery. After this timeframe, shippers’ insurance expires and cancels our ability to issue a free replacement. 

Conditions for Remorse Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • Goods made to Your specifications or clearly personalized
  • Goods that were damaged during installation.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Once the returned Goods are received and inspected, a refund minus return shipping fees and/or restocking fees when applicable will be issued to the original form of payment within 14 days. 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

Please contact returns@annieandoak.com to request a Return Authorization. You should send the Goods at the address provided on Your return authorization. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: sales@annieandoak.com